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PETS:
Please note that pets are not permitted, we thank you for your understanding.
Surcharges:
- Single occupancy of a double room will incur a charge of 80% of the price per person.
- Superior Rooms and Suites occupied by 2 guests may be subject to a surcharge (period dependent).
- New Year’s Eve San Silvester Gala Dinner - €75.00 per person.
- There may be surcharges for short stays.
Child Rates:
- Up to 12 months | Free of charge
- Age 1-4 years | 50% discount
- Age 5-11 years | 30% discount
- Age 12-17 years | 20% discount
Arrival & Departure
Check-in is available from 3pm on the day of arrival. Please notify our team if you will be arriving later than 7pm. Check-out is at 10am on the day of your departure.
Travel Insurance
We would recommend taking out travel insurance to cover any instances of late arrival or having to cut your holiday short due to health or other legitimate reasons. Check premiums and book insurance here.
Summer Cancellation Policy
- Cancellation between 16 and 30 days prior to arrival | 30% of the total bill
- Cancellation between 8 and 15 days prior to arrival | 50% of the total bill
- Cancellation within 7 days prior to arrival | 100% of the total bill
Winter Cancellation Policy
- Cancellation between 46 and 60 days prior to arrival | 30% of the total bill
- Cancellation between 45 and 31 days prior to arrival | 50% of the total bill
- Cancellation between 15 and 30 days prior to arrival | 75% of the total bill
- Cancellation within 14 days prior to arrival | 100% of the total bill
Late Arrival or Early Departure
Please note that in the event of late arrival or early departure, the full rate will still be charged.
Reservation Confirmation
Please note that receipt of a quote does not guarantee your booking. Only upon receipt of your deposit or credit card details shall we confirm your reservation.
Our bank details are as follows:
Holder: Hotel Ciasa Soleil s.r.l.
Bank: Cassa Raiffeisen Val Badia, Corvara
IBAN: IT18 Q080 1058 3400 0030 0028 550
BIC: RZSBIT21008
Please specify the name on your reservation in the subject.
Payments
We accept VISA, American Express and Mastercard, as well as cash to an upper limit of €5,000.00.